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Use case guides

Practical workflows for routing and decision systems: automate when it’s safe, reroute to stronger models, reprompt, or escalate — based on calibrated probability + uncertainty.

Ticket routing

Route support tickets using calibrated risk. Automate obvious cases, and safely fall back to a stronger model or human triage when uncertainty is high.

routingcustomer supporthuman-in-the-loop
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Agent action gating

Gate high‑stakes side effects with calibrated probability and uncertainty (refunds, purchases, outbound emails).

agentssafetypolicy
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KYC / compliance triage

Auto‑pass obvious cases, route borderline ones to additional checks, and send high‑uncertainty decisions to compliance review.

complianceKYCrisk
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Model rerouting

Use the cheapest model that meets reliability targets; reroute to a stronger model when uncertainty is high.

routingcostmulti-model
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Fraud review routing

Control fraud losses and review cost by routing high‑uncertainty cases to manual review or deeper checks.

fraudreviewloss
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