Privacy Policy

This Privacy Policy explains how Confidentia AI Inc. (“Confidentia,” “we,” “us,” or “our”) collects, uses, and discloses information when you access or use our websites, documentation, and services, including Reality Signal™ (collectively, the “Services”).

1. Information we collect

• Account information: name, email, organization, and authentication credentials (including API keys).
• Usage and log data: requests, response metadata, timestamps, IP address, user agent, and diagnostics.
• Customer Data: data you submit to the Services (for example, scores, features, and identifiers) and feedback you provide.
• Website data: analytics and cookies (see “Cookies” below).

2. How we use information

• Provide, operate, maintain, and improve the Services.
• Secure the Services, prevent abuse, and debug issues.
• Support customers, respond to requests, and communicate about updates.
• Measure performance, reliability, and usage to improve product experience.
• Comply with legal obligations and enforce our Terms of Use.

3. Customer Data and model training

Customer Data is processed to deliver the Services. Unless we expressly agree otherwise in writing (for example, in an enterprise agreement), we do not use Customer Data to train general-purpose foundation models. We may use aggregated or de‑identified data to improve the Services and our reliability metrics.

4. How we share information

We may share information with:

• Service providers that help us operate the Services (hosting, analytics, support).
• Compliance and legal where required by law or to protect rights, safety, and security.
• Business transfers in connection with a merger, acquisition, or sale of assets.

5. Cookies and analytics

We may use cookies or similar technologies to operate the website and understand usage. You can control cookies through your browser settings.

6. Data retention

We retain information as long as necessary for the purposes described in this Policy, including to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary by data type and customer configuration.

7. Security

We use reasonable administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is 100% secure.

8. International transfers

If you access the Services from outside the United States, your information may be processed in the United States or other jurisdictions where our service providers operate. These jurisdictions may have different data protection laws than your jurisdiction.

9. Your choices

• You may update certain account information through your account, if available.
• You may request deletion of your account, subject to legal and contractual requirements.
• You may opt out of non-essential communications by using unsubscribe links where provided.

10. Children

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

11. Changes

We may update this Policy from time to time. If we make material changes, we will update the “Last updated” date and take reasonable steps to provide notice.

12. Contact

Questions about privacy? Contact us via the contact form.